Clinical Programs Training Materials

Quit the Nic / Smoking Cessation Program

Quit the Nic (QTN) is BCBSM's telephone-based smoking cessation program that provides counseling and support for members who want to quit smoking. The smoking cessation program can provide all the tools necessary to empower members suffering from tobacco addiction to successfully quit smoking. Members who enroll receive phone calls and educational materials over the course of a 12-month period, all designed to help them quit smoking.

This web page provides access to the training materials for QTN. It also includes the links to the most updated version of Policies and Procedures for QTN.

Course Objectives:	Training Materials:
At the conclusion of this module, you will be able to: Describe the Quit the Nic program. Identify the financial, employee productivity and health risks encountered due to the impact of smoking. Identify the level of care required by the member. Document an inbound smoking cessation call in Blue HealthLine System (BHS). Process a Level I intake call. Process a Level II intake call. Complete the Summary Tab. Mail program deliverables through the Fulfillment Unit of Work. Respond to the Print pop-up window. End the call. Process a QTN referral.		Training Manual
		Process Flows QTN v 1.1 Relapse Prevention
		Job Aids
Policies:

Procedures: